Folks, you are all quick to judge. I made a broad statment about my experience for good reason. You'd all be bored to death to read the 3 month long ordeal that unfolded. And in the end, sure there were a few more bucks exchanged than I would have cared to spend, but the money was truly not the issue. Several things came out this purchase that all in all equaled one large mess. And in the end, thier sales manager simply could not grasp the entire situation. Trust me. If half of you had experience the same, you would have probably tried to return the Jeep.
The situation was based on principal and integrity. And in the end the sum (lost) was a measly few-hundred dollars. Not a dent in my wallet, but a dissapointment in the way things were handled when so very many chances were offered. In fact, I really did not haggle much of a "deal" at all. I was content with the purchase until their internal administrative work went south.
To say all the staff is bad is not true. I met and dealt with many great people at Roberts Jeep. But the troops can only do as much as their leader. And the big boss is not interested in standing behind his word. Even his 3 other sales members agreed, that this was a bogus situation. In fact prior to having to deal with the big boss, the three all fully suspected that things would be resolved.
I don't hang out and sling mud on chat boards for fun. This was indeed a simple post to voice my American (read f-r-e-e) opinion. Take it or leave it. But my money will not go back to this dealer and its only fair that folks should see opinions, good or bad (I encourage some happy Roberts buyers to get in here and spread some good news). I simply am not pleased with the service provided from the one guy there who is really capable of making a difference.
I'm not posting any further on the topic. Its all water under the bridge at this point.
Have fun.
