Rock Krawler Xfactor Steering Warranty

[joejeepny]

Just Got back from a Jeep Jamboree and called Rock Krawler to replace a tie rod from their xfactor steering kit that was bent the first time I used it. The stock tie rod lasted through 15 Jamborees. Of course they wont cover it. They said if you bang the tie rod into a rock its not covered. I think they should change there name to Road Krawler or Grass Krawler or Graded path Krawler or something more wussy like that after that one. Here is there warranty below.


Rock Krawler's Warranty Policies

Rock Krawler's Warranty
All Rock Krawler "Hard" parts come with our abuse proof lifetime guaranteed on all Generation II , X Factor and X Factor Plus systems. This means all control arms and track bars will be replaced if bent, cracked, broke or whatever. This is for complete systems only and may apply to components if used correctly. All components must be used in their proper places and proof of this is required for warranty claims. Any substitutions of other manufacturers components or exemptions of required components will immediately void the warranty. Rock Krawler components may have minor finish damage to powder coated or plated surfaces which may occur during shipping and is not covered under warranty. Rock Krawler Suspension guarantees that all of its products are of the finest quality and free from manufacturing defects. Any product that has been manufactured incorrectly or is of a defective nature will be repaired or replaced at the discretion of Rock Krawler Suspension. Springs and Shocks are free from manufacturer's defect only and are only returnable if they have not been installed. Rock Krawler covers the cost of the part only shipping, vehicle down time, etc is the responsibility of the end user.
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[TLCJ5]

Their warranty says "all control arms and track bars will be replaced if bent, cracked, broke or whatever."
But they're telling you they don't cover rock damage?????? How do they figure it would get bent?
I think you should call them back & if the person on the phone doesn't give the answer you like ask for their boss...keep going up until they make good on their promise.Don't be afraid to threaten them with the BBB &/or legal action. Companies haev to learn that the customer expects what they pay for!!!!! Good Luck!!

 

[Bounty__Hunter]

This is for complete systems only and may apply to components if used correctly

So if you damaged the entire system they would cover it? Sounds like it.

 

[jps4jeep]

call back and ask for whome ever is the most responsible person there, if they still can't help you, tell them you'll just use their competitors product and then call the better buisness buraeu (sp) might not be able to actually do anything, but why give business to a company that won't stand behind their product.

 

[superj]

or call them and complain your wife bumped the parking lot stop and the tie rod bent. that might make them want to fix it for you. tell them you are thinking of making a thread on all the internet jeep forums you are part of because it was embarrassing having to tow the jeep home to fix a tie rod that got bent in a parking lot. maybe they will offer ot swap it out then?