1040607
Well lets start with the favorites: First I would have to say QUADRATEC. I ordered a bestop softop and a few other parts from them. They were very helpful and their customer service eas excellent. Also, I received the parts I ordered in about 5 days.
4WD and ACMEJEEPPARTS where also suppliers I have delt with. I had good luck with both of them also.
Now for my least favorite. PERFORMANCE PRODUCTS!!!!!!!!!!!!!!!!
I ordered front and rear seats from them, and a few other products. First almost everything I wanted from them was out of stock and had to be backordered. Second, when I received my seats, they were the wrong style and color. They part number and color was in large print on the box, but apparently the stockperson couldn't read.
When I sent them back and spoke to customer service, they said that my seats were there on the shelf. They said that as soon as they received the wrong ones that they would send the right ones. About a week later I received what I thought was the right seats. The day the UPS guy showed up I told him that before he unloaded them that I wanted to check the color and part number. Guess what, they sent me the wrong ones again, the same color and style as before. So I was very pissed off when I spoke to my customer service rep. After about a week of playing phone tag I finally received a credit to my account. After all that, I wrote to their management folk, but received no reply. They'll never see any of my business again.
Later..
Steve[addsig]